Unable to connect to Internet

[Gail108]

Printer will not connect to internet …offline status 

[Max3Aj]

@Gail108, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP ENVY 7640 e-All-in-One Printer is showing as offline and won’t connect to the internet on macOS 12.0 Monterey, here are some steps to help you troubleshoot and resolve the issue:

Check Printer’s Wireless Connection

• On the printer’s control panel, go to Settings > Network Setup > Wireless Settings.
• Select Wireless Setup Wizard and follow the prompts to reconnect to your Wi-Fi network.
• Make sure the Wi-Fi password is entered correctly.

Restart Devices

• Power off your printer, Mac, and Wi-Fi router.
• Wait 30 seconds, then power them back on in this order: router → printer → Mac.

Check Printer Status on Mac

• Go to System Preferences > Printers & Scanners.
• Select your printer. If it shows as offline, right-click and choose Reset printing system (⚠️ this will remove all printers).
• Re-add the printer by clicking the + button and selecting it from the list.

Update Printer Firmware

• On the printer’s control panel, go to Settings > Printer Maintenance > Update Printer.
• Make sure the printer is connected to the internet to check for updates.

Check HP Smart App

• Download or open the HP Smart app on your Mac.
• Add your printer and check its network and connection status.
• The app can also help diagnose and fix connection issues.

Check Firewall or Security Software

• Sometimes macOS firewall or third-party security software can block printer communication.
• Temporarily disable the firewall to test if it resolves the issue.

You may refer to this document - HP printer is offline or unavailable | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support