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‎12-11-2024 12:38 PM

HP Recommended

Hi

i am trying to re-setup my printer to new network. I am running into issues where once the printer network is selected in iPhone settings it’s asking for password. I tried network password but not working. Also showing “E” on my screen. There is no paper jam. I restarted printer network and phone. Still issue stays. Pls help

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1 REPLY 1

‎12-13-2024 05:43 AM

HP Recommended

Hi @Lex-rn,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP DeskJet 4155e printer is having trouble connecting to the new Wi-Fi network. Here are some steps to troubleshoot and hopefully resolve the issue.

 

Reset Printer's Network Settings:

  • Reset the printer’s network settings to clear any old settings.
    • Press and hold the Wi-Fi button on the printer for about 5 seconds until the light blinks.
    • Wait for the light to start blinking quickly, which indicates the printer is in setup mode.

Check Wi-Fi Network:

  • Make sure you are connecting to the correct network and that your iPhone is connected to the same Wi-Fi network.
  • Ensure the Wi-Fi network you’re connecting to is using the 2.4 GHz band (if your router supports both 2.4 GHz and 5 GHz networks), as many printers have trouble connecting to 5 GHz networks.

Enter Correct Network Password:

  • Double-check the Wi-Fi password you are entering. It's easy to mistype, especially for special characters or capital letters.
  • Make sure your iPhone is also connected to the same Wi-Fi network you're trying to connect the printer to.

Use HP Smart App:

  • Download and install the HP Smart App from the App Store if you haven’t already.
  • Open the app and add the printer by following the instructions in the app to connect your printer to the Wi-Fi network. The app might help bypass the password issue by using automatic setup methods.

Check the "E" Error on the Printer Screen:

  • The “E” might indicate a communication issue or a setup error.
    • After resetting the network settings on the printer, the error should clear once the printer is successfully connected to the network.

Reboot Router:

  • Sometimes, a router reboot helps resolve any connectivity issues. Turn off the router, wait for about 30 seconds, and then turn it back on.

Update Printer Firmware:

  • If you have successfully connected using the HP Smart App, check for any firmware updates in the app that could resolve any connectivity bugs.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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