Unable to connect to web services

[Neena21]

I’ve just bought a new printer . I have managed to print successfully and now I want to set up instant ink . Every time I follow the instructions , rather than printing out the required code, it prints ‘unable to connect to web services’ . I have done all of the troubleshooting and spoke to one of your guys on WhatsApp, who gave me a you tube to watch . it’s so annoying as I rang a hp support number and got scammed . 

[KrazyToad]

@Neena21

Welcome to HP Support Community

I would like to help

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Also assign a Manual IP Address and try connecting to Instant Ink Again

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

Try Disabling and Enabling Web services again

Thank you

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[krgthx]

I had the same problem:Error message befor FULL HARD RESET

A full hard reset as described here solved the problem. I think it could be important to have the account registered before installation. But I would recommend adding some more "debug information" in the EWS

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Desjet-2720-full-reset/td-p...