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‎02-11-2021 08:39 AM

HP Recommended
Product: HPENVY4500

I am unable to set up webservices.  I accept the terms and conditions and automatic updates but it is unable to check for firmware update.  So I cannot get a code to register for HP Inks.

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1 REPLY 1

‎02-16-2021 06:49 AM

HP Recommended

@JohnE01

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?  
  • I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  • Are you trying to connect your printer to your home network, public network or without a router?
  • What is the status of the wireless light on the printer, steady or blinking?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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