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‎08-22-2024 04:41 AM

HP Recommended
Product: HP ENVY 6020 All-in-One Printer

I've tried the HP automatic issue fix numerous times but keep getting message that Driver not installed. Have gone through switching off devices and router and then back on again but hasn't solved issue!  All was working fine until I changed internet provider a couple of days ago. Any suggestions much appreciated! Thanks

 

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1 REPLY 1

‎08-22-2024 06:22 AM - edited ‎08-22-2024 06:35 AM

HP Recommended

Your PC has the correct driver on it already. The problem is the PC cannot find the printer.

General help for new modem
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.


Click here for network setup using HP Smart but in a different language

You may need to reset the printer: video here


Wi-Fi setup to router: video here


For Wi-Fi direct setup see page 28 of manual below.
This is useful if there is no modem or you do not want to give someone access to your modem but you want to let them print something.


Simple push button or WPS setup is described on page 26 of User Manual


Full feature DRIVER software 6000e Dec 2021


Full feature SCANNER software 6000e July 2024


Printer Reference 6000

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

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