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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Unable to install the printer via wired and wireless

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HP officejetpro 8715
Microsoft Windows 10 (64-bit)

Hi, I have tried to install the printer via wired and WIFI its installed but showing driver unknown. i am able to scan but print not working. While installing via USB its working fine. Could you please suggest. Please find the attached screen shot. Unable to install via TCP/IP.

Printer issue 1.PNGPrinter issue.PNG

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Hi,

Please right-click the Start button and select Settings.

Scroll down the the Windows Specification section, what is the exact number listed as the Version?

 

Shlomi



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Hi ShlomiL,

 

   I have attached windows version detail . Please find the screen shot.OS Version.JPG

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