• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-27-2022 07:20 PM - last edited on ‎03-28-2022 06:32 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8028e All-in-One Printer
Operating System: Microsoft Windows 11

Unable to open Printer Home Page from HP Support Assistant.  Get the following error message in Google Chrome: 

This site can’t be reached

127.0.0.1 refused to connect.

Try:

ERR_CONNECTION_REFUSED
 
The printer's Wi-Fi Network Test Results, Web Access Test Results, and HP Network Configuration Page do not identify any problems that I can identify.  I have tried restarting my router, clearing browser cache, temporarily disabling virus scan and proxy server, clearing DNS cache, disabling all but a few browser extensions, and reinstalling Google Chrome.   I get similar error message when I try to open printer home page in Microsoft Edge.  My motive for wanting to access the printer's home page is to access photo printing options on my printer.  
1 REPLY 1

‎03-28-2022 10:49 AM

HP Recommended

Please disregard this post.  I was able to contact HP support tech via chat, who was able to resolve my issue.  Driver was not properly installed.  Problem solved.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.