• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎07-04-2022 07:10 AM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q879AV)
Operating System: Microsoft Windows 10 (64-bit)

I have an HP PageWide Managed MFP P57750dw printer. I have printed and scanned to this printer from various computers. Currently, I’m using the SPECTRE laptop. About two months ago, give or take a day or two, when I tried to connect to the printer it requested an 8-digit PIN code. I was informed by the “connection app” that the code could be found on the back of the Router. There is no 8-digit code on the back of the Router. There are various 12- and 13-digit codes, no 8-digit codes. The other option was to connect using a security code, whatever code that is. I assumed it was the security code to sign onto my system. That was a false assumption, so now for two months I have not been able to print. Also, by the way, I can print documents from WhatsApp on my phone. I suspect it may have been caused by the forced Microsoft updates one gets from time to time, but I could be wrong. Can anyone help?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.