• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-27-2021 10:19 AM

HP Recommended
Product: HP 2622
Operating System: Microsoft Windows 10 (64-bit)

I have HP2622 deskjet printer. Here is the issue I am facing. 

1. Printer does not recognize SSID.  I cannot use it in wifi mode.  

WIRELESS NETWORK TEST RESULT HAS THE FOLLOWING:

ATTENTION: Your HP printer unable to connect to your wireless router.

SOLUTION: CHECK that your HP network name(SSID) matchers your wireless network

 

CURRENT CONFIGURATION :

  Network Name : Not set. 

 

Could you please help.  

Category:
1 REPLY 1

‎03-27-2021 10:43 AM

HP Recommended

Hi,

Please follow below steps to reconnect the printer by following the HP Smart app:

https://support.hp.com/us-en/document/ish_1780623-1698506-16

 

To reset the printer settings to Setup mode for your printer, Press and hold the Wireless and Cancel buttons until the Wireless and Power lights blink and then restart the printer



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.