Unable to use my printer envy 6000

[Malik69]

I have à printer envy 6020.

When I turn it off, all the leds are flashing…

and when I turn it on, and I want to print a paper, the printing operation is launched but with no printing, and the printer is in progress eternally… 

[Rainbow23]

Hi @Malik69,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Envy 6020 printer wherein the lights start flashing and it does not print.

Please follow the steps from this document.

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Malik69]

Hi Rainbow23,

Thanks for your answer. Your document was helpful.

But this didn’t solve my issue, as I still face the same issue, but now I am able to print (after a waiting period of 5 minutes I can press the resume button).

I don’t know what to do, I would try to reset the printer if this is possible.

Have a nice day.

Malik 

[Rainbow23]

Hi @Malik69,

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!