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‎02-12-2021 06:53 PM

HP Recommended
Product: HP envy 4520
Operating System: Microsoft Windows 10 (64-bit)

Win 10 64 bit, HP Envy 4520, was working fine previously connected to Fujistu via wifi.

Stopped connecting this afternoon.

Tried multiple reboots, uninstalls, driver delete and reload, router unplug, all the standard stuff.

No joy.

Can see printer listed under devices as "ready", but when try to print get error with no additional info.

Cannot print test page from PC.

 

Can print various things (wifi test results, etc.) from printer control panel.

Was able to print w. USB connection, but not practical for daily use.

Help!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-12-2021 10:06 PM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-12-2021 10:06 PM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-13-2021 08:44 AM

HP Recommended

Thank you immensely! This did the trick.

Was this reply helpful? Yes No
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