Unhappy with HP service and Need escalation matrix

[sajeevKundooli]

I Raised a complaint with HP 15 days ago to address a Wi-Fi connectivity issue with my 790 ink tank printer. An engineer from HP service centre  visited and replaced the motherboard, but now the printer is completely non-functional. I can't use the printer at all. Whenever I call the support center, they tell me that they've ordered replacement parts, which will arrive in another three days. same is repeated from past 10 days. Can we please get a solution for this? Also, could you provide the escalation matrix for the printer?

HP support case ID [Personal Information Removed] / BVTR7722

I have escalated the issue to [content removed].as well.

[Dragon-Fur]

@sajeevKundooli 

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[Sneha_01]

Hi @Farija,

Welcome to HP Support Community.

I'm really sorry to hear about the troubles you've been experiencing with your  Hp printer . It sounds incredibly frustrating to deal with these persistent issues, especially after expecting a resolution. No one should have to go through this kind of hassle.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Rachel571

HP Support