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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Unknown account error?

HP Recommended
Officejet Pro 9015e
Microsoft Windows 10 (64-bit)

I tried to print out some character sheets for a game night and my printer is telling me I have an issue with my account. I can't get this figured out to save my life.

HP Support Agent
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Hi @Faeapothe,


I'd like to help!


I understand you are receiving an account error.


To assist better -

  1. Could you shqare the exact error message?
  2. Does the error indicate if it is an HP Instant ink account or HP Smart account?


Let me know!


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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