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Locked

‎03-24-2023 07:53 AM

HP Recommended
Product: HP OfficeJet pro 8028e
Operating System: Microsoft Windows 7 (64-bit)

I changed my router and cannot connect my HP OfficeJet Pro 8028e printer to the new network.   If I go to restore under printer maintenance I  get the message, “ this feature has been locked, touch unlock to unlock this feature.  It asks for a username and password which I do not have.

Can you please tell me how to remove this unlock feature so I can connect the printer to the new router.

thank you

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