Use of rented printer

[Printer0for1]

I rented an Ency Inspire for a  30 day trial as my  in warranty SmartTank 7602 's lid had completely fallen off and needed to be replaced.  That took weeks to arrive and I needed a printer.  The replacement SmartTank arrived a little earlier than they had forecast, I ws within the trial period, so I cancelled the Inspire's contract by calling them.  It was on the date that was written on the contract. They had me cancel online.

When I cancelled, HP claimed that date was wrong, that it should have been the day before plus put my date that I actually cancelled as the next day, thus, according to them over the 30 day allowance and would charge me  multiple  dollars to send it back early, which I refused to do.  I think that since the support is in Asis, the international dateline made it the next day.  However, I had support on the phone while I cancelled and she verified that I was in Eastern Time.

I called multiple times, wrote, complaining to no avail.   So, I put the rental at the lowest amount per month and finally unplugged it.  They just sent me a notice that my printer was unplugged and would I need help?  

Yes, I need help to get this message across to them that what they did was unfair as I was in the date period of returning it as a trial as written on the paperwork and verified by the support agent.  

[Kuroi_Kenshi]

Hi @Printer0for1,

Thank you for sharing the details of your situation. We understand how frustrating this must be and want to assist in resolving it.

Could you please share your case ID via private message so that we can review your rental account and help address this issue?

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Best regards,