Using print from anywhere problems and scanner problems

[TinMan7]

9015e printer HP+ and HP smart installed. Windows 11. When I send a document to print to the printer's email like I did with E Print it does not work. Does the computer I send it from have to have HP smart installed or am I supposed to be able to send by printer Email like I used to?

Also I cannot scan from the scanner to the computer it reads I need software installed. I can use the scanner fine when operating it from the computer but I cannot operate the scan function from the scanner for some reason. As far as I know I have all software installed.

[Dragon-Fur · Accepted solution]

@TinMan7 

Welcome to the HP English Community --

Print Anywhere shares some of the same protocols with the old ePrint -- it is not the same animal.

While sending email to the printer's email address might work, it is not the intended method.

You are correct:  Much of the time emailing directly to the address does not send the message.

Side Bar

One of the things you must do is protect the printer's email address.  What?  The address cannot be changed and is not meant to be shared in the way the ePrint email address could be shared with allowed users.

Print Anywhere does generally require that you use the HP Smart method described in the documents and in the video that explains how to use the feature.

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“Print Anywhere” Supported on Select HP+ Printers

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

And

HP printers - Using advanced scanning features (HP Smart app)

Examples - Print Anywhere

HP_Smart_Win_HP+_Print_Anywhere_3

HP_Smart_Mobile_Printer_Settings_1

HP_Smart_Connected_HP+_Printer_Options_1

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