VIVOBOOK Printer is shown as unavailable. Microsoft printer is off. But it shows Microsoft PDF prin

[ARRTY]

HP 2700 INK JET PRINTER. Microsoft printer management is off, it says HP printer is unavailable, however it does shoe Microsoft pdf. Tied most of the help and google searches with no luck. Thanks Arrty

[Chimney_83 · Accepted solution]

Greetings @ARRTY, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to access your printer on your windows computer.  Not to worry, I will be happy to assist you. 

Are your trying to setup the printer for the first time?
Are you able to make a copy on the printer? This will let us know if the printer is working fine. 

In most cases, a printer reset would resolve the issue. 

Disconnect the power cord of the printer.

Leave it idle for a minute.

If you are using a surge protector, disconnect it and connect the printer to the wall outlet directly. 

Turn the printer ON and check. 

If the issue persists, reinstall the printer software. 

Uninstall the printer from "Installed apps" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

Restart the PC again. 

Download the latest full feature driver from https://support.hp.com/us-en/drivers and install it on the computer.

Power on the printer only when the setup prompts for the printer. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[ARRTY]

Update! all is good now! Thank you

ARTTY

[Chimney_83]

That is great news. Please reach out to us for any technical assistance and we will be happy to assist you.