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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Common problems for Connectivity Issues
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HP Recommended
HP ENVY 5014

DONT WASTE YOUR MONEY. HAVE HAD PRINTER FOR 13 months and has completely crashed. Used community to follow my error code. None of the trouble shooting helps. Since my warranty expired last month; no help can be provided. Don’t waste your time or money on this series. 

Error Code OXC4EB8004

1 REPLY 1
HP Recommended

@Kass707

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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