WIF Printer won't connect

[MimsPrinter]

Hello, my printer won't find the wifi. I have changed my wifi company and every other device will connect but my printer won't. I have restarted the printer and modem. 

[Treeko]

Hi @MimsPrinter 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[MimsPrinter]

Hello, 

Those steps did not work. My network name is not populating on my printer. Surrounding networks do but not my home network. 

[Treeko]

Hi @MimsPrinter 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP Smart App from this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[MimsPrinter]

Hello, I have uninstalled my drivers for the printer. I re-installed the HP SMART app however it is getting stuck in blue screen and won't move past it.