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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎07-18-2024 09:03 AM

HP Recommended
Product: HP Officejet Pro 8600 Premium e-All-in-One - N911n
Operating System: macOS 10.15 Catalina

HELP DID ANYONE ELSE SIGN UP AND INSTALL NEW HIGH SPEED QUANTUM FIBER .  WELL DID YOU LOSE WIFI CONNECTION WITH YOUR PRINTER TO THE ROUTER.  I CALL QUANTUM NO HELP ANYONE ELSE FIGURE THIS OUT YET.  THANKS NOOCH54 

 

Category:
6 people had the same question
4 REPLIES 4

‎09-07-2024 12:57 PM

HP Recommended

I am having trouble connecting my wifi 7 quantum fiber router to my HP Color Laser printer too. The Quantum fiber modem doesn't have an WPS button to connect it to the WiFi.

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‎09-25-2024 05:18 PM

HP Recommended

I am having the same issue.  I've been troubleshooting for DAYS.  The router does not have a button and you can't access the router settings.  I've updated the firmware.  Quantum switched the name and password of the router - still did not work.  Yes, I have the HP Smart App -- but it's not very smart.  It has my printer selected -- but it's not connected.  Search resulted in two printers (at some point, a "(Copy 1)" was created.  Both are showing offline and the app says they need to be turned on.

 

THIS IS REALLY FRUSTRATING.  Come on HP, please please please provide a solution.

 

Anyone have other ideas on how to resolve???   Thank you for your help.

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‎09-26-2024 07:07 AM

HP Recommended

I spent a considerable amount of wasted time trying to get Quantum to help waste of time. I finally replaced the free quantum modem they provide with a netgear modem and all my devises that would not connect to Quantum's modem now connect and work. RIng, Extender, printer etc.   I do not experience outages like I did with their modem.  So my suggestion is spend $100 and buy a different modem.  Good luck.

JOE

1 person found this reply helpful
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‎10-09-2024 05:02 PM

HP Recommended

This may be a stupid question, but the original equipment Quantum gave me worked just fine with all my devices, including the HP8600 printer.  Then they mailed me something called a 360 Wifi Pod and I had to install it to avoid losing service.  Every other device in the house connected except this printer.   I'm assuming the Pod is the router?  I don't know if I can replace the Pod or not?  My HP 8600 printer is still working great, it just won't connect to the router.  AND I just spent $60 on a new ink cartridge right before this happened!

 

HP Please give us a solution!

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