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HP Recommended
HP ENVY Photo 7855 All-in-One Printer
macOS 10.15 Catalina

I recently set up a new AT&T router and have lost the connection from my MAC and the Envy Photo 7855 printer.

 

1 REPLY 1
HP Recommended

Hi TommyT6,

 

Did you end up with a new network name or password when you switched to the new router?  This printer has a menu option for Wireless Setup Wizard that should guide you through connecting to a new Wi-Fi network name (SSID).  Is that working for you or are you facing some specific error message when trying to have the printer join your new Wi-Fi network?

I am an HP employee
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