WIFI connection failed wireless printer

[Pollyd3]

I have the HP envy 4502 model. It has worked for several years on our wireless internet. It recently became disconnected from the internet, and now will not re-connect. I have done all the steps to reset the system, unplugged the router and reset it, restored factory settings to the printer with no avail. Each time I try to connect it says “connection failed”. I have also tried with WPS button and it gets about halfway through and says “error”. Is it time for a new printer or can it be reset somehow? 

[A_Gayathri]

Hi @Pollyd3 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's frustrating when a wireless printer refuses to reconnect to the network. Before considering a new printer, let's try the troubleshooting steps:

Check Network Settings on the Printer:

• On the printer's control panel, navigate to the wireless or network settings.
• Ensure that the printer is set to the correct wireless network name (SSID) and password.

Restart Router and Printer:

• Turn off both your wireless router and the printer.
• Wait for about 10-15 seconds.
• Turn on the router first and wait for it to fully initialize.
• Then, turn on the printer and see if it can now connect.

Update Printer Firmware:

• Visit the HP website and check if there is a firmware update available for your printer model.
• If an update is available, follow the instructions provided to update your printer's firmware.

Forget and Reconnect to the Wireless Network:

• On the printer, forget the current wireless network.
• Reconnect to the wireless network by entering the correct SSID and password.

Check Wireless Signal Strength:

• Ensure that the printer is within the range of your wireless network.
• If the signal is weak, consider moving the printer closer to the router.

Reset Network Settings:

• On the printer, find the option to reset network settings.
• Perform a network reset and then try connecting to the wireless network again.

Manual Setup:

• Instead of using WPS, try manually entering your wireless network information into the printer.

Check for Interference:

• Other electronic devices or neighboring networks could cause interference. Try changing the wireless channel on your router to see if it makes a difference.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!