WIFI connection

[ROBERTO109]

good morning

for a few days when I turn on the printer it loses the WIFI connection, I have made various attempts recommended by the "TROUBLESHOOTING" program without success, any advice? thanks

[Kuroi_Kenshi]

Hi @ROBERTO109,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Devices:

• Turn off your printer, router, and computer or mobile device.
• After a few seconds, turn them back on and check if the printer connects to Wi-Fi.

Check Wi-Fi Signal Strength:

• Ensure that your printer is within range of the Wi-Fi router.
• Avoid placing the printer near obstacles like walls or large metal objects which can interfere with the signal.

Update Printer Firmware:

• Outdated firmware can cause connectivity issues. Make sure your printer firmware is updated. You can do this through the printer's Embedded Web Server or via the HP Smart app.

Reconnect to Wi-Fi:

• For printers with a touchscreen: Open the Wireless or Setup menu, select Network Setup or Settings, then select Wireless Setup Wizard. Follow the instructions to connect to the Wi-Fi network.
• For printers without a touchscreen: Press and hold the Wireless button until it starts flashing. Then, press the WPS button on the router.

Restore Network Settings:

• On touchscreen models, restore network settings from the printer control panel by navigating to Network Setup or Settings and selecting Restore Network Settings.

Check Router Settings:

• Ensure your router is functioning correctly. Check for any firmware updates or settings that might be causing connectivity issues.
• Make sure your Wi-Fi network is not using MAC address filtering which might block the printer from connecting.

Wireless Isolation:

• Some routers have a feature called “Wireless Isolation” that blocks communication between connected devices. Check your router settings to see if this feature is enabled and disable it.

Network Configuration:

• Verify that the printer is configured to use the correct Wi-Fi network settings.

HP Smart App:

• Use the HP Smart app to diagnose and fix connectivity problems, and also ensure the app and all related services are up to date.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[ROBERTO109]

buon giorno

grazie per tutte le indicazioni , che ho già applicato più volte in particolare quella con il pulsante WPS. il firmware è aggiornato, quando collego la stampnate con il tasto WPS rimane collegata finoa a quando non la spemgo, quando la riaccendo inon è più collegata con il WIFI.

questa operazione l'ho fatta attraverso il pannello della stampante, ho anche riconfigurato riinserendo ka PW del router , ma il problema rimane

P.S.

(con il cavo USB la stampante funziona .)

la stamapante è a un metrp dala router, non ha interferenze di nessun tipo, 

attendo nuove indicazioni

grazie Kurol_Kenshi

[ROBERTO109]

sorry I didn't write to you in English here is the translated text

good morning

thanks for all the instructions, which I have already applied several times in particular the one with the WPS button. the firmware is updated, when I connect the printer with the WPS button it remains connected until I turn it off, when I turn it back on it is no longer connected to the WIFI.

I did this operation through the printer panel, I also reconfigured by re-entering the router's PW, but the problem remains

PS

(with the USB cable the printer works.)

the printer is one meter from the router, it has no interference of any kind,

I await new instructions

thanks Kurol_Kenshi

[ROBERTO109]

good morning

thanks for all the instructions, which I have already applied several times in particular the one with the WPS button. the firmware is updated, when I connect the printer with the WPS button it remains connected until I turn it off, when I turn it back on it is no longer connected to the WIFI.

I did this operation through the printer panel, I also reconfigured by re-entering the router's PW, but the problem remains

PS

(with the USB cable the printer works.)

the printer is one meter from the router, it has no interference of any kind,

I await new instructions

thanks Kurol_Kenshi

[Kuroi_Kenshi · Accepted solution]

Hi @ROBERTO109,

Thanks again for your detailed follow-up, and I appreciate your persistence.

I know how frustrating it can be when everything works except Wi-Fi on reboot.

Since you've already

Updated the firmware

Reconfigured the Wi-Fi via both WPS and manual password entry

Verified there’s no interference and the printer is close to the router

Confirmed USB works without issue

Let's move to advanced and persistent fix steps:

Assign a Static IP Address

When your router dynamically assigns IPs, the printer may lose connection after a reboot.

Steps:

Print the Network Configuration Page from your printer settings.

Note the current IP address, subnet mask, and default gateway.

Open your browser → Type the current IP to access the Embedded Web Server (EWS).

Go to:

Network > Wireless (802.11) → IPv4 Configuration

Select Manual IP, enter the same IP details as on the config page, then click Apply.

This ensures the IP doesn’t change every time the printer is turned on.

Reserve IP from Router (DHCP Reservation)

For an extra layer of consistency:

Log into your Wi-Fi router’s admin page.

Go to LAN or DHCP Settings.

Add the printer’s MAC address and assign it a reserved IP (same as the static one).

Save settings and reboot the router.

Disable Wi-Fi Auto-Off (Power Saving Settings)

Some HP printers disconnect Wi-Fi when idle to save power.

Steps:

Go to printer control panel:
Settings > Power Management or Eco Settings

Disable Wi-Fi Auto-Off or Power Save Mode.

Save and restart the printer.

Check for Dual Band Conflict

If your router has both 2.4GHz and 5GHz, connect the printer only to 2.4GHz,  most HP printers do not support 5GHz networks.

Use HP Smart App to Reconnect with Advanced Setup

Sometimes, connecting through the app creates a more reliable link than WPS.

Uninstall and reinstall the HP Smart App.

Reset the printer network settings again.

In the app, select Add New Printer → Set up manually via app.

Follow instructions to finish the connection and send a test print.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi,

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Best regards,

Kuroi_Kenshi

I am an HP Employee

[ROBERTO109]

good morning Kuroi Kenshi
i applied your solution and solved the problem, thanks for the help
roberto

[Kuroi_Kenshi]

Hi @ROBERTO109,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,