WIFI connectivity issue

[Winslowr27]

Everytime i go to use my series 6000 WIFI printer it is offline and I have to turn the power off and start over again.  It is really annoying and honestly I am regretting buying this printer.  Having to reset every time I go to print is a waste of time.  So I purchased a USB cable and it still doesn't come up as online.  Piece of crap.  

[Jerry_57]

Hi @Winslowr27,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm sorry to hear about the frustrations you're experiencing with your Wi-Fi printer. Here are some steps you can take to troubleshoot and hopefully resolve the issue:
 

Check Wireless Connection

Ensure Wi-Fi is On:
 

• Check if the wireless (802.11) light on the printer is on. If not, turn on the Wi-Fi from the printer settings.

Check Cable Connections:
 

• Make sure there is no Ethernet cable connected, as it can disable the wireless capabilities.

Router and Printer Restart:
 

• Turn off the router and the printer. Turn them back on in this order: router first, then the printer.

Run Wireless Network Test:
 

• Print a Wireless Network Test page to identify issues. Go to the printer's settings and select Print Wireless Network Test.

Fix USB Connection Issues

Try a different USB Port:
 

• If the printer still doesn’t come online with the USB, try using a different USB port on your computer.

Install the Latest Drivers:
 

• Make sure you have the latest drivers for your printer installed. You can download them from the Official HP® Support.

Check Network Configuration

Verify IP Address:
 

• Ensure that the printer has a valid IP address if connected to a network. It should match the IP address specified in the printer settings.

Fixed IP:
 

• Set a fixed IP address for your printer to avoid IP address changes due to DHCP.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support