WIFI

[LIzaDimla]

why hp 2855e cannot connect to WIFI

[Garp_senchau]

@LIzaDimla, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet 2855e printer is having trouble connecting to Wi-Fi, there are several potential issues and solutions you can consider:

Verify Network Name and Password:

• Ensure that you are entering the correct Wi-Fi network name (SSID) and password. Double-check for any typing errors, including case-sensitivity for the password.

Proximity to Router:

• Place your printer close to the router to ensure it is within range. Walls and electronic devices can interfere with the wireless signal.

Wi-Fi Button and Light:

• Make sure the Wi-Fi button on the printer is turned on and the Wi-Fi light is solid. Flashing indicates that it's attempting to connect.

Restart Devices:

• Restart your printer, computer, and router. Often, a simple restart can resolve connectivity issues.

Firmware Updates:

• Check and update the printer’s firmware through the HP Smart app, as outdated firmware can prevent a stable connection.

Network Settings Reset:

• Reset the network settings on your printer. Refer to your printer's manual for specific instructions on how to perform a network reset.

Interference and Channel Settings:

• Look for potential sources of interference such as other electronic devices, and adjust the channel settings on your router if necessary.

Reference: Troubleshoot a Wi-Fi connection to an HP printer | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,