WIfi connection after installing Virgin Hub5 Router

[MARKP14]

I cannot connect my printer either wirelessly or with a usb cable as the router does not recognise its own passphase!

[Nal_NR]

Hi @MARKP14,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I'd like to help!

To assist better -

1. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
2. Are you able to connect the printer to a home or public network?

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

--->On the printer control panel, press the Wi-Fi Direct button.

---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP2540)

Or 3600

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the wireless blue light will stop blinking once the printer is connected 

--->then connect your phone back to your network

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @MARKP14,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Have a great day! 

[MARKP14]

Elohi_NR

Thanks for your suggestion but my printer does not have a control panel so I can't use your instructions.

I think the problem is with the printer not being set to work with the 5 GHz network band and this has been suggested by one of your colleagues who works in your Broadband Section, namely Sunny from Resolve - perhaps you know him? He is going to ring me on Monday to try to help me unless you can suggest a work-around for this.

Mark

[Nal_NR]

Hi @MARKP14,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

[MARKP14]

Elohi_NR

I am still waiting for Sunny from Broadband to get back to me. I have tried ringing him but yout Customer Service Dept. proved rather obstructive when I tried to do so, so, if there is anything you can do, I would be grateful as I still have the problem.

Mark

[Nal_NR]

Hi @MARKP14,

This might require one on one interaction to fix the issue. I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!