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06-14-2025 01:03 PM
Installed new wireless router from Xfinity and get printer to connect. Pick name enter password nothing. Press XPS button on router tries to connect and still nothing Reset everything, still can not connect
06-16-2025 11:25 AM
@DenisRac, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Refer printer's User manual for printer specific steps.
Reset the Printer’s Network Settings
- From the printer control panel display, touch and slide your finger across the screen and then
- Touch Setup.
- Touch Network Setup.
- Touch Wireless Settings.
- Touch Wireless Setup Wizard.
- Follow the display instructions to complete the setup
This clears any old Wi-Fi credentials, allowing you to reconfigure the printer for the new network.
Alternatively, you can use the HP Smart app or the printer's web-based setup page (accessed via the printer's IP address) to connect the printer to Wi-Fi.
Check Your Router’s Compatibility
- Ensure that the Wi-Fi network is using the 2.4 GHz frequency, as the LaserJet P1102W may not be compatible with 5 GHz networks.
- If your new router is dual band (2.4 GHz and 5 GHz), make sure the printer is connecting to the correct band.
You may also refer these guides:
- Restore Wi-Fi setup
- HP Printer Wi-Fi setup
- HP printer setup (Mac built-in driver)
- Wireless Test report
- Troubleshoot a Wi-Fi connection
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee