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Common problems for Connectivity Issues
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HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 11

MY PRINTER CHANGED ON MY WINDOWS  11  DON'T KNOW IF IT WAS WHEN IT CHANGED BUT I DON'T THINK SO.  IT CHANGED TO SCAN ONLY PRINTER   BUT IT HAS ALWAYS WORKED.   THEN WHEN I TRIED TO RELOAD IT  I WAS ASK  FOR A WPN PIN  ????  DON'T KNOW WHAT THAT IS.    BUT I CANT EVEN RELOAD THIS PRINTER IT DOESNT RECORNIZE IT.

3 REPLIES 3
HP Recommended

Hi @DEEthequilter 

 

Welcome to the HP Support Community. 

 

I see that you are trying to connect the printer to the wireless network. Let us follow these steps:

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

For more info on WPS PIN, click here

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi @DEEthequilter 

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
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