WPS PIN/Change of ISPs/connect printer

[Patl83]

Hi there.

My friend has a hp laserjet m139we.  She changed ISPs and is now with Bell.  She was able to connect her laptop and tablet, but she is unable to connect her printer. 

I took over with TeamViewer.  I'm pretty knowledgeable about computers, but I don't typically work with printers.  To me, it would be a simple detect, connect, write the password and done. Boy, was I wrong.  The only thing I didn't do was reset her network.

I have tried using the HP software, going into her printers, deleting the old printer, and trying to add it again manually.  It wants a WPS PIN.  I had her take pics of her printer.  It's not on there.  I had her press and hold the blue WIFI button on the printer with each other button for 5 seconds to see if it would appear in the LCD panel, and it didn't.

She found her user guide, and the only thing I didn't ask her to do was send me a copy of this page by page to see if it mentions the WPS.

I'm doing research, but I'm running out of ideas.

[Hawks_Eye · Accepted solution]

Hi @Patl83 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining that—switching ISPs can definitely throw printers off, especially models like the HP LaserJet M139we that rely on 2.4 GHz Wi-Fi and HP Smart setup. 

Since the printer worked before and other devices are connected, we’re likely dealing with a network mismatch or a stuck configuration.

Here’s how to get it reconnected:

Step 1: Restore Wi-Fi Setup Mode

This resets the printer’s network settings so it can connect fresh:

• Press and hold the Wireless button and the Cancel (X) button together for 5 seconds
• Wait for the blue wireless light to start blinking—this means it’s in setup mode

Step 2: Use HP Smart App to Reconnect

1. On her laptop or phone, install or open the HP Smart app
2. Click “Set up a new printer”
3. Select the M139we when it appears
4. Enter the Wi-Fi password for the Bell network (make sure it’s the 2.4 GHz band, not 5 GHz)
5. Complete the setup and print a test page

🧠 Tip: If the app says “unable to complete setup,” double-check the Wi-Fi password and disable any VPNs or firewalls temporarily.

Step 3: Optional USB Setup

If wireless setup fails:

• Connect the printer to her laptop via USB
• Use HP Smart to configure Wi-Fi from there
• Once connected, remove the USB and print wirelessly

Let me know if she sees any error messages or if the printer doesn’t show up in the app—I can help troubleshoot further. You’re close to getting it sorted!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Patl83]

Hi there, Hawks_Eye.

I will connect to my friend's PC remotely later and do as much as I can.

I did not think of frequencies.  I appreciate you so much. 

I have an HP Printer myself, but it's a different model.  I know my LCD panel and my "buttons" lol. I was having her press two at a time, but I didn't know what the proper two-button sequence would be on hers.

This makes a lot of sense and will likely be our solution.  I will be back to mark as ''this is the answer'' and 'yes' to helpful as soon as we get this done.  It's the least I can do to show my appreciation!

Have an amazing day as well!

[Hawks_Eye]

@Patl83 

You are very Welcome!

That’s such a thoughtful message—thank you! 

You’re clearly going above and beyond to help your friend, and it’s awesome to see how resourceful you’ve been with the troubleshooting. 

Those two-button combos can feel like secret handshakes sometimes.

If you run into any hiccups during the remote session, I can help you identify the correct WPS method for her printer model. Some HP models use:

• Wi-Fi + Cancel for network reset
• Wi-Fi + Power for WPS Push Button mode
• Or Wi-Fi + Info to print a network configuration page

You’ve got this—and I’ll be right here if you need backup. Wishing you smooth sailing and a successful connection!

Keep me posted on the outcome!

And if my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Patl83]

The problem is fixed.  Thank you so much!

[Hawks_Eye]

@Patl83 

That’s fantastic news — well done for seeing it through! 🥳 I’m glad it’s working now. 

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye