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‎02-15-2021 09:19 AM - edited ‎02-15-2021 09:20 AM

HP Recommended
Product: HP Officejet 8730
Operating System: Microsoft Windows 10 (64-bit)

I have Windows 10, with all latest updates. I also have HP Officejet 8730 printer on wifi. This has worked well in the past. Over the past few months the printer has repeatedly lost wifi contact. I have root uninstalled, reinstalled printer, repeatedly. Still same problem recurring, even when manually I assign a port for printer, e.g. 192.168.1.3, and set this both on printer and windows. It appears Windows drops this and instead automatically assigns a WSD-port, which does not work with the printer. HP's printer doctor does not fix problem, neither does windows printer help find a solution.

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1 REPLY 1

‎02-15-2021 10:58 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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