Waiting for Printer Connection

[DA2530]

Waiting for printer connection; Please wait for connection or cancel printing'. What to do. Restarting the system doesn't solve for next turn.

[Hawks_Eye]

Hi @DA2530 

Welcome to the HP Support Community! We're here to help you get back up and running.

I am sorry for the difficulty you are facing with the printer showing “Waiting for printer connection.” I understand how frustrating it feels when restarting the system doesn’t solve the issue and you are left unable to print. 

I appreciate the effort you’ve already put in to try and resolve it.

Here are steps you can try to restore the connection:

Step 1: Check Printer Status

• Make sure the printer is powered on and connected to the same Wi‑Fi network as your computer.
• If using USB, ensure the cable is firmly connected to both the printer and the PC.

Step 2: Remove and Re‑add the Printer

• Go to Settings > Devices > Printers & Scanners.
• Select your printer and click “Remove device.”
• Restart your computer.
• Open the HP App from the Microsoft Store, add your printer again, and test printing.

Step 3: Run Diagnose & Fix in HP App

• Open the HP App.
• Select your printer > Printer Settings > Diagnose & Fix.
• Click “Start” and let the tool run a full scan.
• It will automatically detect and resolve issues such as blocked communication or offline status.

Step 4: Update Drivers and Firmware

• Visit HP’s driver page for your printer model:
  https://support.hp.com/us-en/drivers
• Download and install the latest full feature software and firmware update for Windows 11.

Step 5: Test with Direct USB Connection

• If you are using Wi‑Fi, connect the printer directly to your PC with a USB cable.
• Send a test print job to confirm if the issue is network‑related.

Step 6: Reset Network Settings on Printer

• On the printer’s control panel, go to Network Settings > Restore Network Defaults.
• Reconnect the printer to your Wi‑Fi network and re‑add it in the HP App.

These steps should help clear the “Waiting for printer connection” message and restore normal printing.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye