Web Services

[Bob1279]

Printer says it cannot connect to web services, server is down?

[Sneha_01]

Hi @Bob1279,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is displaying a message that it cannot connect to web services or that the server is down, here are some troubleshooting steps you can try:

1. Check Internet Connection

• Ensure that your printer is connected to the internet. You can print a network configuration page from the printer's settings to verify the connection.

2. Restart Your Printer and Router

• Turn off your printer and unplug it from the power source.
• Restart your Wi-Fi router by unplugging it for about 30 seconds and then plugging it back in.
• Once the router is back online, power on your printer.

3. Update Printer Firmware

• Use the HP Smart app or the printer’s control panel to check for firmware updates. Keeping your printer’s firmware up to date can resolve connectivity issues.

4. Re-enable Web Services

• Go to the printer's control panel and navigate to Setup > Web Services.
• If Web Services are turned off, turn them on. If they’re on, try turning them off and then back on.

5. Check Firewall Settings

• Ensure that your network firewall or security settings aren’t blocking the printer's access to the internet.

6. Verify HP Account Status

• If you're using an HP account for web services, ensure that your account is in good standing and that you can log in successfully.

7. Use HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. It can diagnose and fix many common issues.

8. Reset Network Settings

• If the issue persists, you may want to reset the network settings on your printer. This option is usually found under Network Setup in the printer's menu.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support