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‎08-26-2022 06:14 PM - last edited on ‎09-04-2022 08:46 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer

Have did factory reset redid Wi-Fi set up but get error when using hp smart app that hp+ cannot connect to cloud services. Have installed latest drivers still same issue. Printer is connected to home Wi-Fi blue light on and stable. Anyone else having this and reach resolution?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-26-2022 06:51 PM

HP Recommended

@GranGran74 

 

Please use the following Guide to connect

 

               https://support.hp.com/us-en/document/ish_4152459-4016255-16

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎08-26-2022 06:51 PM

HP Recommended

@GranGran74 

 

Please use the following Guide to connect

 

               https://support.hp.com/us-en/document/ish_4152459-4016255-16

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




2 people found this reply helpful
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‎09-03-2022 09:54 PM

HP Recommended

Banhien: thank you so much for this information. I greatly appreciate it. This worked and my:

1.  Printer connection to HP Smart is connected.

2.  Web Services Status is enabled.

3.  Internet Connection is connected. 

you are awesome and words cannot express my gratitude as I was lost and couldn’t understand what was going on.  Again many many thanks.

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