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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 2755e All-in-One Printer
Microsoft Windows 10 (64-bit)

I am trying to locate my IP Address on HP2755e.  Not using the HP Smart App.

Thank you,

BigM27

 

 

2 REPLIES 2
HP Recommended

Page 8 shows how to get a report using the panel

https://h10032.www1.hp.com/ctg/Manual/c07043348.pdf

 

might look like the following (just guessing)

Get a printer network report. The PINs and Passwords should show up. Here is the important stuff from a typical printer report. The password shown in WiFi can be the printers PIN or the modem's password depending on how you connected to the modem. The printer can have two bands but the only one that is connected will show up.

LANSTATUSIP addressSSIDPassword
WiFienabled192.168.1.15ATT-ARRIS-2 .4GuessAgain
WiFi-directenabled192.168.23.1DIRECT-WHATEVERBadGuess
Wireddisabled   
USBdisabled   

 

 

Usually the printer must be on the same subnet as the PC.. Check your PC ip address 

 

The printer needs to be on the same subnet as the rest of your devices unless they use AirPrint or Wi-Fi direct.
Check the IP4 address of your computer and then get a network printout and see if both the printer and the computer are on the same network.

Using the windows command prompt, copy and paste the following into the CMD window

ipconfig | find /i "ipv4"



should look something like the below

BeemerBiker_0-1719081255718.png

 


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I have not heard from you in a while.  Did this work?

You mentioned HP Smart.  There has been a problem with HP Smart recently. '

Make sure you have the latest version  from the microsoft store   The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run "wsreset" from the Windows search bar.


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