When I run HP Smart I’m informed of Couldn’t Connected to Scanner

[Nelinha]

When I run HP Smart I’m informed of Couldn’t Connected to Scanner

[Raj_05]

Hi @Nelinha,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're getting a "Couldn't Connect to Scanner" error with your HP DeskJet F2492 All-in-One Printer when using HP Smart, you can try the following steps to resolve the issue.

Check Connections:

• Ensure that the printer is properly connected to your computer via USB or network. If using a USB connection, try a different USB port or cable.
• For network connections, ensure that both the printer and your computer are on the same network.

Restart Devices:

• Restart your printer, computer, and router. Sometimes a simple restart can fix connectivity issues.

Update Drivers:

• Make sure you have the latest drivers and software installed for your printer. You can download the latest drivers from the HP Support website.

Check Printer Settings:

• Ensure that the scanner is enabled on your printer's control panel or settings menu.

Reinstall HP Smart:

• Uninstall and then reinstall the HP Smart app on your computer. Sometimes, a fresh installation can resolve connectivity issues.

Check for Software Updates:

• Make sure your operating system and HP Smart app are up to date with the latest software updates.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. This utility can help diagnose and fix scanning issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support