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HP Recommended
HP Deskjet F2492 All-in-One Printer
Microsoft Windows 10 (64-bit)

When I run HP Smart I’m informed of Couldn’t Connected to Scanner

1 REPLY 1
HP Recommended

Hi @Nelinha,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you're getting a "Couldn't Connect to Scanner" error with your HP DeskJet F2492 All-in-One Printer when using HP Smart, you can try the following steps to resolve the issue.

 

Check Connections:

  • Ensure that the printer is properly connected to your computer via USB or network. If using a USB connection, try a different USB port or cable.
  • For network connections, ensure that both the printer and your computer are on the same network.

Restart Devices:

  • Restart your printer, computer, and router. Sometimes a simple restart can fix connectivity issues.

Update Drivers:

  • Make sure you have the latest drivers and software installed for your printer. You can download the latest drivers from the HP Support website.

Check Printer Settings:

  • Ensure that the scanner is enabled on your printer's control panel or settings menu.

Reinstall HP Smart:

  • Uninstall and then reinstall the HP Smart app on your computer. Sometimes, a fresh installation can resolve connectivity issues.

Check for Software Updates:

  • Make sure your operating system and HP Smart app are up to date with the latest software updates.

Run HP Print and Scan Doctor:

  • Download and run the HP Print and Scan Doctor tool. This utility can help diagnose and fix scanning issues.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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