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- Printer Wireless, Networking & Internet
- When I run HP Smart I’m informed of Couldn’t Connected to Sc...

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08-12-2024 08:48 AM
Hi @Nelinha,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're getting a "Couldn't Connect to Scanner" error with your HP DeskJet F2492 All-in-One Printer when using HP Smart, you can try the following steps to resolve the issue.
Check Connections:
- Ensure that the printer is properly connected to your computer via USB or network. If using a USB connection, try a different USB port or cable.
- For network connections, ensure that both the printer and your computer are on the same network.
Restart Devices:
- Restart your printer, computer, and router. Sometimes a simple restart can fix connectivity issues.
Update Drivers:
- Make sure you have the latest drivers and software installed for your printer. You can download the latest drivers from the HP Support website.
Check Printer Settings:
- Ensure that the scanner is enabled on your printer's control panel or settings menu.
Reinstall HP Smart:
- Uninstall and then reinstall the HP Smart app on your computer. Sometimes, a fresh installation can resolve connectivity issues.
Check for Software Updates:
- Make sure your operating system and HP Smart app are up to date with the latest software updates.
Run HP Print and Scan Doctor:
- Download and run the HP Print and Scan Doctor tool. This utility can help diagnose and fix scanning issues.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator