When I try to open the printer icon on my iMac, I get an error "Print service is not available"

[chocoearl]

I am using macOS Ventura 13.0.  My HP Pro 6978 is the dock.  I usually use this to start a scan or to access printer utilities.

Now, when I select on the printer icon in the dock, I get the error, ""Print service is not available". I am connected to the Wi-Fi, and I'm able to print a document from the Mac. I am trying to open the printer from the dock so I can access the "Clean the print heads" utility.

I reset the printer and when that didn't work, I removed it and reinstalled it.  I still get the error when I try to access the printer from the dock.  I am able to access it through the HP Smart icon from the dock.

I don't have any idea what else to do to solve this error.

[Nal_NR]

Hi @chocoearl,

Welcome to the HP Support Community. 

I'd like to help!

Perform the steps from this document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
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