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‎03-15-2023 10:19 AM - edited ‎04-14-2023 10:06 AM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer

Update:  I caller HP support.  He talked me through a semi reset.  It did not work.  I was advised to buy a new printer.

 

My printer will no longer connect to wifi.  When I go to connect, the Wireless Setup Wizard is no longer on the touchscreen.  My only options are for Ethernet or wireless direct printing.  No WPS.  What happen to Wizard?  I have not changed our network or router.  I have turned off and restarted Mac, printer and router.  Nothing.  we are running on Mac Ventura.

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2 people had the same question
3 REPLIES 3

‎03-18-2023 03:27 AM

HP Recommended

Hi @jlpaez4,

 

Welcome to the HP Support Community!

 

I understand you are not able to connect the printer wirelessly. When an ethernet cable is connected, the wireless feature is disabled. Disconnect the Ethernet cable.

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Elohi_NR
I am an HP Employee
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‎03-20-2023 11:37 AM

HP Recommended

I do not have the printer hooked up via ethernet.  It has been running on wireless for years.  Now the setup wizard has just disappeared.  I have done all the other steps, reboot wifi, turn off printer, turn off computer, turn everything back on, restored network settings..nothing works

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‎03-21-2023 08:19 AM

HP Recommended

Hi @jlpaez4, 

 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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