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‎04-21-2024 02:58 PM - last edited on ‎04-23-2024 11:24 AM by Retired

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

I changed my router, same user name and password, but can’t seem to connect my printer again.  Where is the wireless setup button that I need to push?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-21-2024 03:06 PM

HP Recommended

@Millie1128 

 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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1 REPLY 1

‎04-21-2024 03:06 PM

HP Recommended

@Millie1128 

 

 

Welcome to HP Support Forum. Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No
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