Why am I getting an error message when I try to print saying "Optimize and Print?

[LLOYD57]

Why am I getting an error message when I try to print saying "Optimize and Print?

HP ENVY 6000

[Sneha_01]

Hi @LLOYD57,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "Optimize and Print" on your HP ENVY 6000 series printer typically indicates an issue with the print settings or the printer's performance. This message can appear for various reasons, such as print quality issues, printhead problems, or settings that need adjustment.

Here are some steps to troubleshoot and resolve the issue:

1. Check Printer Status and Settings

• Printer Display: If your printer has a display screen, check for any additional error messages or prompts that might provide more details about the issue.
• Print Settings: Ensure that the print settings in the application you are using are correctly configured for the type of document you are printing. For example, make sure the paper size and type match what you have loaded in the printer.

2. Run Printer Diagnostics

HP provides tools to help diagnose and resolve printer issues:

• HP Smart App: Open the HP Smart app on your computer or mobile device and use the diagnostics or troubleshooting features available in the app. Follow the on-screen instructions to optimize the printer.
• HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor from the HP Support website. This tool can help identify and fix common printer issues.

3. Check for Print Quality Issues

Print quality problems can sometimes trigger messages about optimization:

• Printhead Cleaning: Perform a printhead cleaning through the printer’s settings or HP Smart app. This can help resolve issues related to poor print quality or blocked nozzles.
• Printhead Alignment: Check and align the printhead if necessary. This option is usually available in the printer’s settings menu.

4. Update Printer Firmware and Drivers

Outdated firmware or drivers can cause various issues:

• Update Firmware: Check the HP website for any available firmware updates for your HP ENVY 6000 series printer and install them if necessary.
• Update Drivers: Ensure that you have the latest printer drivers installed. You can download the latest drivers from the HP Support website.

5. Restart Printer and Devices

Sometimes a simple restart can resolve temporary issues:

• Restart Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, then plug it back in and turn it on.
• Restart Computer: Restart your computer to ensure that any temporary software issues are resolved.

6. Check for Paper and Ink Issues

Ensure that the paper and ink are properly loaded:

• Paper Load: Verify that the paper is loaded correctly in the paper tray and that there are no paper jams.
• Ink Levels: Check the ink levels and replace any low or empty cartridges if necessary.

7. Reset Printer Settings

If you have tried all the above steps and the issue persists, you may need to reset the printer settings to default:

• Factory Reset: Refer to the printer’s user manual or HP support website for instructions on how to perform a factory reset.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support