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Why am i,m getting a security warning every time i send a print job. “The printer hp envy inspire 7900e series[cfd238] appears to be a different printer than the previously used printer with the same name and may not be trustworthy…

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Hi @Cel22,

 

Welcome to the HP Support Community!

 

Thanks for reaching out about your query regarding the security warning on HP ENVY Inspire 7900e Series printers.!

We're thrilled to have the opportunity to assist you and provide a solution.

 

If you're receiving a security warning indicating that the printer appears to be a different device than previously used, it could be due to several reasons:

Printer Configuration Changes: Sometimes, firmware updates or changes in printer settings can lead to the system identifying the printer as a new device. Ensure your printer's firmware is current, as outdated firmware might contribute to such issues.

Network Configuration Changes: Changes in network settings, such as IP address modifications, can cause the device to be recognized as different. Confirm that your printer's network settings are consistent with previous configurations.

Device Identification in Security Software: Some security software could mistakenly identify a printer as untrustworthy if the printer's configuration, network settings, or firmware is updated or changed.

Security Protocols: The security settings on your device may trigger warnings if they do not recognize the device signature anymore. Consider checking your security settings to see if new policies were applied.

To resolve this:

Check Printer Settings: Ensure your printer’s network and security settings are correct and align with previous configurations.

Update Firmware: Visit the HP support page and confirm your printer firmware is the latest version.

Review Security Software Settings: Examine your security software settings and resolve any discrepancies causing the printer to be misidentified.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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