Why can’t I print after cancelling the Instant Ink program after 5 years of having it?

[Josiebee50]

I had the HO Instant Ink program for over 5 years but I have recently cancelled. It’s been weeks since I cancelled but I cannot use my printer! Help!!!

[Max3Aj]

Hi @Josiebee50,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Since you were subscribed to HP Instant Ink for over five years, your printer was likely using Instant Ink cartridges, which are subscription-based and stop working once the subscription is canceled.
 

Replace the Ink Cartridges

• Instant Ink cartridges are locked after cancellation and will no longer work.
• You need to purchase and install standard HP 63 or HP 63XL cartridges (genuine HP ink, not Instant Ink).

Power Cycle Your Printer

• Turn off the printer and unplug it from the power source.
• Wait 60 seconds, then plug it back in and turn it on.

Reset the Printer (if it still doesn’t work)

• Factory Reset:
  1. Tap the Setup icon (wrench or gear symbol) on the printer screen.
  2. Navigate to Printer Maintenance > Restore > Restore Factory Defaults.
  3. Confirm reset and restart the printer.

Reconnect to WiFi (if needed)

• If the printer is not connected to WiFi after resetting, reconnect it to your network:
  • Setup > Network Setup > Wireless Setup Wizard
  • Follow on-screen instructions to reconnect.

Note:

• If you have trouble printing after replacing the cartridges, try reinstalling the printer drivers on your computer.
• If the issue persists, check the HP Smart App for any error messages.

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support