Why do I have a flashing display?

[Lloyd922]

My printer spontaneously (it wasn't being used) started flashing the display. The main icons on the display, plus on/off and WiFI,  are flashing while the screen is blue with the static code B36D85FB showing at the bottom. It's been doing it for about half an hour. What's wrong?

[Betty0610]

@Lloyd922

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[Lloyd922]

I did everything you suggested. The flashing stopped, but when I try to schedule an on and off time. The display lock-ups and won't allow any input. 

[Betty0610 · Accepted solution]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Lloyd922]

Thank you.

[Betty0610]

You're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)