Why printer unable connect it

[Mei9]

I need help to set up the printer 

[zoey7886]

@Mei9, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Connection Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are unable to connect your printer to the internet and need assistance with setting up your printer, here are some troubleshooting steps to help resolve common issues:

Why can't I print with my HP All-In Plan Printer?

There could be several reasons why you might not be able to print with your HP All-In Plan printer.

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Connection Problem:

• Message: "Connection Problem, Please Connect Printer to the Internet" or "Printer Not Connected to the Internet".
• Resolution: Ensure that the printer is connected to the internet. Reconnect your printer to resume printing.

Account Issues:

• Message: "Check your Account" or "Printer Cannot Print".
• Resolution: Your payment method may need updating. Go to MyAccount, click Sign In, enter your account credentials, then click Account, Shipping & Billing, and Edit under your payment method.

Cancellation:

• Message: You cancelled the printing service.
• Resolution: Printing services end immediately if you cancel within 30 days of enrollment or at the end of your billing cycle if you cancel later.  

[zoey7886]

How do I set up my printer?

After you receive your printer, follow these steps to set it up for printing and to enable automatic ink replenishment.

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Install the HP Smart App:

• The HP Smart app is required for printer setup. Install the HP Smart app on each device using the printer.

Log In to HP Smart App:

• Use the same account credentials you used to enroll in the HP All-In Plan.

Enable Wi-Fi and Bluetooth:

• Ensure both Wi-Fi and Bluetooth are enabled on your computer or mobile device.

Connect Devices to the Same Network:

• Connect all devices, including the printer, to the same network and disable any Virtual Private Network (VPN).

Maintain Internet Connection:

• Make sure the printer maintains a wireless or ethernet connection to the Internet. USB is not supported for setup.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,