Wi-Fi connection issues

[Ahmed_Gamal]

I have an HP Laser MFP 137fnw. Initially, I was able to connect it to Wi-Fi without any issues. However, now it only connects via WPS. Every time I try to connect using Wi-Fi, it shows "connecting" and then immediately disconnects. I've tried with four different Wi-Fi networks, but the issue persists.

[Max3Aj]

@Ahmed_Gamal, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're having trouble connecting your HP Laser MFP 137fnw to Wi-Fi, where it only connects via WPS and disconnects when attempting a standard Wi-Fi setup. Let's work through this step-by-step to resolve the issue.

Restart All Devices

Power cycle your printer, router, and the device you're using for setup:

• Turn off the printer and unplug it.
• Restart your router.
• Restart your computer or mobile device.
• Plug the printer back in and power it on.

Check Wi-Fi Signal and Proximity

Ensure the printer is within 8 meters (26 feet) of your router and not obstructed by walls or electronic devices. A weak signal can cause intermittent disconnections.

Reset Network Settings on the Printer

To clear any previous configurations:

• On the printer control panel, press the Menu button.
• Navigate to Network > Network Reset.
• Confirm the reset. The printer will restart.

Reconnect Using HP Smart App

Use the HP Smart app for a guided setup:

• Download the app from HP Smart - HP Smart
• Open the app and click + Add Printer.
• Follow the on-screen instructions to connect the printer to your Wi-Fi network.

Avoid Guest or Restricted Networks

Ensure you're not connecting to a guest, public, or enterprise network that may block printer communication. Use a standard home Wi-Fi network with 2.4 GHz enabled (this model does not support 5 GHz).

Update Printer Firmware

Outdated firmware can cause connectivity issues:

• Visit the HP Software and Drivers page for your printer.
• Download and install the latest firmware.

Advanced Router Settings (Optional)

If the issue persists:

• Ensure MAC address filtering is disabled on your router.
• Assign a static IP to the printer via your router settings.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support