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‎02-04-2021 02:21 AM

HP Recommended
Product: Office Jet 5320
Operating System: Mac OS X 10.9 Mavericks

Just changed my broadband from BT to Sky, now cant connect printer to WI Fi, checked router password, i see Sky runs on 5GHz Bt was 2GHz, does this make a difference.

Category:
1 REPLY 1

‎02-10-2021 06:53 AM

HP Recommended

@Youngbob1, Welcome to HP Support Community!

 

Is your printer HP Officejet 5230 All-in-One Printer? If yes, the printer supports dual-band network connectivity.

 

Always ensure that the 2.4 and 5 GHz networks should have different SSIDs. Also, the computer and the printer should be connected to the same network.

 

Refer to the document Connect to a Wireless HP Printer for alternate connectivity methods.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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