Wi-fi connection not working anymore.

[gwhogan99]

I have seen a few similar posts but still have not been able to reconnect my printer back to our wi-fi.  Was working fine the past year but then disconnected a couple weeks ago. My printer is able to find my router but then when I enter the password my printer tries to connect for a few minutes and then gives up.  I am able to connect my printer to my cell hotspot and can print so it is definitely with my network.  Nothing has changed on my network which is a Eero mesh network which supports both 2.4g and 5g networks.  I do know that my printer only works on a 2.4g network and am thinking that is part of the issue but I am not sure why it stopped working and why I can't find a solution to  reconnect my printer to my wifi.

[Betty0610]

@gwhogan99

Welcome to the HP Support Community.

Let's restore the network settings on the Printer: Go to>Setup Menu>Wireless>Restore Network Defaults

Once done try connecting the Printer to the Wi-Fi: Go to>Setup Menu>Wireless>Wireless Setup Wizard

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[gwhogan99]

Hi and thanks for the reply.  I have done that a few times.  I just tried again.  After restoring network settings.  I tried to connect to my router.  Via the wireless wizard...I can find the router and enter the pw.  It tries connecting for a minute or two but results in a "Cannot connect to network" message.

[sandytechy20]

@gwhogan99

Update the printer firmware and then try to connect.

Here are the steps:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[JuliaY]

Please remember not all your printers have a screen.

I cannot connect any longer to my wifi.  I cannot bring anything up in the software on my laptop to set up passwords etc.  How do I reconnect.  The virtual assistant has been less than useless and it's been a month since I can use this printer.

[gwhogan99]

thanks...  all firmware/software is up-to-date.  Still doesn't work.

[Betty0610]

@JuliaY

Welcome to the HP Support Community.

Which Printer do you have? and which operating system is installed on your Laptop?

Let us know 🙂

Thanks!

[Betty0610]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[gwhogan99]

Hi...  My printer is a HP Envy 5530.  My OS Windows 10 Pro.   thx

[Betty0610]

Since you're able to connect to your phone, this isn't a printer issue. I recommend you to check with your network provider regarding this.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!