cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
2 1 0 0
Message 1 of 3
125
Flag Post

Wi-fi connection not working anymore.

HP Recommended

I have seen a few similar posts but still have not been able to reconnect my printer back to our wi-fi.  Was working fine the past year but then disconnected a couple weeks ago. My printer is able to find my router but then when I enter the password my printer tries to connect for a few minutes and then gives up.  I am able to connect my printer to my cell hotspot and can print so it is definitely with my network.  Nothing has changed on my network which is a Eero mesh network which supports both 2.4g and 5g networks.  I do know that my printer only works on a 2.4g network and am thinking that is part of the issue but I am not sure why it stopped working and why I can't find a solution to  reconnect my printer to my wifi.

2 REPLIES 2
HP Support Agent
HP Support Agent
13,093 13,078 701 531
Message 2 of 3
Flag Post
HP Recommended

@gwhogan99

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Go to>Setup Menu>Wireless>Restore Network Defaults

 

Once done try connecting the Printer to the Wi-Fi: Go to>Setup Menu>Wireless>Wireless Setup Wizard

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi and thanks for the reply.  I have done that a few times.  I just tried again.  After restoring network settings.  I tried to connect to my router.  Via the wireless wizard...I can find the router and enter the pw.  It tries connecting for a minute or two but results in a "Cannot connect to network" message.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation