Wi fi connection

[hcraigr]

On the HP Smart App states my printer was found, printer repaired but cannot received my IP address but then it states It cannot connect the printer to Wi-Fi. What am I doing wrong?

[Sneha_01]

Hi @hcraigr 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble connecting your printer to your Wi-Fi network using the HP Smart App. When the printer is found, but the app is unable to receive the IP address or connect it to Wi-Fi, it usually indicates a connection issue. Here are some steps you can follow to resolve the problem:

1. Check the Printer’s Wi-Fi Connection

• Restart the Printer: Turn off your printer, wait for about 10 seconds, and then turn it back on. This can help resolve minor network or connection issues.
• Check the Printer’s Network Status: Ensure the printer is connected to the correct Wi-Fi network. You can check this on the printer's control panel:
  1. Go to the printer's control panel.
  2. Navigate to the Wi-Fi settings to verify the network it’s connected to.
  3. If the printer is not connected, you may need to re-enter your Wi-Fi credentials.

2. Ensure Both Devices Are on the Same Wi-Fi Network

• Same Network: Make sure both your computer (or mobile device) and the printer are connected to the same Wi-Fi network. If they are connected to different networks (e.g., 2.4GHz vs. 5GHz), this could cause connection issues.
• Reboot Router: Sometimes, issues arise from the router itself. Power cycle your router by turning it off, waiting 10-15 seconds, and turning it back on. This can help fix network-related issues.

3. Use WPS to Connect the Printer (Wi-Fi Protected Setup)

If your router supports WPS, you can use it to connect the printer to the Wi-Fi network:

1. On your printer's control panel, navigate to the Wi-Fi settings.
2. Select Wi-Fi Protected Setup (WPS).
3. Press the WPS button on your router.
4. Your printer should automatically connect to the Wi-Fi network within a few minutes.

4. Connect the Printer Manually via Control Panel

You can also try connecting your printer to Wi-Fi manually using the printer's control panel:

1. On the printer’s control panel, go to Setup or Network.
2. Select Wireless Setup Wizard.
3. The printer will search for available Wi-Fi networks. Choose your Wi-Fi network and enter your Wi-Fi password.
4. After entering the password, the printer should connect to the network.

5. Reinstall HP Smart App

If the printer still isn't connecting, try uninstalling and reinstalling the HP Smart App:

• Uninstall the app from your device.
• Restart your device.
• Download and install the latest version of HP Smart from the Microsoft Store (for Windows) or the App Store (for macOS, iOS, or Android).
• Try setting up the printer again using the app.

I hope this helps.

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