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spencenvickie
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Message 1 of 2
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Flag Post

Wi-fi working, but e-print is not

‎02-11-2021 07:08 PM

HP Recommended
Product: HP Deskjet 3512 All in one
Operating System: Microsoft Windows 10 (64-bit)

Wi-fi is working on printer, however e-print is not.  When I push the e-print button on the printer it says it is not connected to internet.  How do I connect my printer to the internet?

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1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎02-14-2021 10:46 AM

HP Recommended

Hio@spencenvickiea, Welcome to the HP Support Community!

 

I understand that you need to help to connect HP cloud services, Don't worry I'll try to help you out.

 

 

The below link contains a self-help document, this will assist you in HP Printers - Turn On Web Services 

 

https://support.hp.com/ca-en/document/c05329102

 

Please follow the below support document to print with HP ePrint:

https://support.hp.com/us-en/document/c03721293

 

As the print does not print from the mobile device only, I suggest reviewing these guidelines for pint problem with HP ePrint, and to ensure your email meets the requirements for the service:

https://support.hp.com/us-en/document/c03601466

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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