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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Wi-fi working, but e-print is not

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02-11-2021 07:08 PM
Wi-fi is working on printer, however e-print is not. When I push the e-print button on the printer it says it is not connected to internet. How do I connect my printer to the internet?
02-14-2021 10:46 AM
Hio@spencenvickiea, Welcome to the HP Support Community!
I understand that you need to help to connect HP cloud services, Don't worry I'll try to help you out.
The below link contains a self-help document, this will assist you in HP Printers - Turn On Web Services
https://support.hp.com/ca-en/document/c05329102
Please follow the below support document to print with HP ePrint:
https://support.hp.com/us-en/document/c03721293
As the print does not print from the mobile device only, I suggest reviewing these guidelines for pint problem with HP ePrint, and to ensure your email meets the requirements for the service:
https://support.hp.com/us-en/document/c03601466
Keep me posted. Happy to help!
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